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Q4: The video shot by the camera has no sound after connecting the device to an external microphone.Ī4: Make sure it is 3.5mm microphone and there is still battery power left. Q3: After downloading the latest firmwares and rebooting the device, the camera still does not show the upgraded version of the firmwares.Ī3: Check if the the files are put in the root directory of the SD card and the names of the files remain unchanged.( If it still does not work, please check the placement of SD card).

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(Notes:Customer should prepare a Android Phone,data cable and a laptop in advance). If the problem persists after the adjustment, please contact our customer service. Q2: The "ghosting" occurs after installation and recalibration seems invalid.Ī2: Make sure the distance between the object and the camera is larger than 1.5 meters. Meanwhile, we strongly seggest users setting the focus manually according to the different operating environments. In order to have a high-resolution picture, the panoramic image has to be exported in its entirety and opened through media player. Q1: The video shot by the camera seems blurry and doesn’t reach 4K quality.Ī1: The video one sees is only a small portion of a magnified panoramic image. Q25: Is the video shot by the camera be able to be viewed on ordibary mobile browsers?Ī25: The videos exported by Insta360 Studio can be watched on Facebook and Youtube after they are uploaded. Q23: What is the main distinction between Insta360 4K and the products manufactured by Ricoh, such as Theta?Ī23: Insta360 supports 4K video shooting while the highest resolution for Theta is 1080p.

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Q22: Which particular software is recommended for video editing? Q21: Does the power supply of the camera allow DC input? Q19: Can the still photos be imported into Krpano?Ī19: The panoramic images exported by Insta360 Studio can also be used on other similar platforms. Q18: Can the panoramic video be played in Gear VR? Q17: How much storage space does it have and does it support storage extension?Ī17: It has 128GB and support TF card extension.

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Q16: How to connect the camera with drone?Ī16: There are standardized screw holes at the bottom of the camera, which can be used for connecting the drone. Q15: What is the suitable temperature range for the use of camera? Q13: What is the Effective Operating Range between the mobile application and camera?Ī13: Theoretically, it should be within 10 meters. Q12: Is Flash the video player for panoramic video? Q11: Does this panoramic camera support Optical zoom?Ī11: The camera does not support currently Optical Zoom and it is equipped with Prime Lens.

Q10: Is the DSLR tripod applicable to this equipment? Q9: Which type of the external audio source does the camera support? The Mono input or the Stereo input?Ī9: It has a 3.5mm stereo microphone jack and user could change to other types of microphone as long as it fits.

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Q8: What is the ISO range of this product?

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Q5: How is the camera's battery peformance? How long does it take a fully charged battery to run out?Ī5: The built-in lithium battery can theoretically last for 100mins after it is fully charged and the camera is also fully functional while connecting to the power bank.Ī7: All video will be stored as MP4 file. Q4: Does the video shot by the camera support real-time viewing or it requires post-production adjustment? Q2: What does the camera come standard with?Ī2: Camera Body1, 1/4 Screw-on Connecting Colunm1, USB to DC charging cable1, TF card1, Power Adapter1, Lens Cleaning Cloth1, Instruction Manual1, Quick Start Guide(QSG)1, Lens Calibration Stickler1, Automatic Calibration Guide1Ī3: There are three different sets of resolution: Its wide-range applications include conference recording, wedding ceremony, live concert recording, estate showing, news reporting and traveling guidance which is employed by the traveling websites and agencies in the form of panoramic video and photo to show the traveling routes and scenes to the customers. Q1: What are the main features of the product and where is the product typically used?Ī1: As the world's first-ever 4K spherical camera, Insta360 is capable of handling 360-degree panoramic pictures, videos and live stream.